Hassle-Free Returns with 100% Money Back Guarantee
We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange - no questions asked.
- Contact Eco lab diamonds.
- Advise the representative that you wish to return your order.
- Take your order and go to your nearest post office and use platinum express and keep your tracking number.
- Your order should arrive in our office within two business days (excluding weekends and holidays).
- All refunds will be processed within two weeks, in the form of bank transfer.
Additional Terms & Conditions
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweller other than Eco Lab diamonds will not be accepted.
Loose diamonds must also be accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate.
We cannot resize full diamond eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use our handy ring sizer or contact our Eco lab diamonds team.
We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewellery for a lifetime.
All of our jewellery is manufactured using the highest quality materials and is inspected prior to shipment.
In the event that there is ever a problem with your jewellery or you are in need of other services that are not covered under our lifetime warranty, your jewellery can be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewellery.